Request to Enable Oracle Cloud Infrastructure (OCI) Logging Feature

Oracle cloud services support the Oracle Cloud Infrastructure (OCI) Logging feature that enables the cloud customer to receive the Application Logging data into their OCI Tenancy.

If the customer requirement is to receive Logging data directly into their OCI Tenancy, they must create a service request with the Oracle Cloud Operations team. Please refer to the Oracle Utilities Cloud Services Administration Guide for more information.

Request Specifications

• The customer must provide the following as part of service request:
  • Customer Cloud Account Name
  • Customer Cloud Account Short Code
  • Customer Tenancy Name
  • Customer Tenancy OCID
  • The compartment name
  • The compartment OCID
  • The Logs Name
  • The Logs OCID

Customer Obligations

• The customer must submit one service request per Tenant including Prod and all non-prod environments.

Oracle Cloud Ops Team Obligations

• Acknowledge and schedule the execution of service request.
• Execute steps to complete the service request
• Notify the customer upon completion of the activity

Service Level Objective

• Advanced Notice: 7 business days
• Acknowledge/ Schedule: 2 business days
• Execution Time: 7 business days
• Outage Expected: Yes