1 Introduction

Welcome to the Oracle Utilities Cloud Services Update Policy Guide. This document describes update policies and practices that apply to all customers of the following Oracle Utilities Cloud Services:

• Oracle Utilities Billing Cloud Service
• Oracle Utilities Customer Care and Billing Cloud Service
• Oracle Utilities Customer Cloud Service
• Oracle Utilities Customer Program Management Cloud Service
• Oracle Utilities Market Settlements Management Cloud Service
• Oracle Utilities Meter Solution Cloud Service
• Oracle Utilities Rate Cloud Service
• Oracle Utilities Work and Asset Cloud Service

This document includes the following:

• Cloud Services Update Policy

Note:

The cloud service update policy described in this document is in effect as of April 2025 and the 25.4 release. The major change introduced was a change from 3 releases per year to 2 releases per year.