Configuring the Customer Intelligence Hub

The Customer Intelligence Hub includes several features that need to be set up and configured in order to function properly.

Note:

Before you begin, verify that you have access to C1AIINSIGHTS - Live insights Application Service.

This section discusses the tasks you need to complete before using the Customer Intelligence Hub, which include:

  • Configuring Recommendation Cards
  • Configuring Account Alert Banners
  • Configuring the Customer Activity Summary
  • Configuring Billing Highlights
  • Configuring the Billing History Charts
  • Configuring Usage History Charts
  • Configuring Service Type Icons
  • Configuring Fusion Knowledge Management
  • Configuring Fusion Chat
  • Configuring Fusion Email

Parent topic: Defining Customer Options