Billing Highlights
The Billing Highlights section of the Billing tab provides key data points about the customer's current billing situation, including whether they are enrolled in certain billing programs. Billing highlights are configured by the utility, and can include items such as:
- Auto Pay Enrollment: This item identifies whether the customer is enrolled in automatic payments, and provides a button to either enroll the customer if they are not currently enrolled, or to update current enrollment information. Both options open the Auto Pay Enrollment drawer, where you can manage your customer's enrollment.
- Budget Billing Enrollment: This item identifies whether the customer is enrolled in budget billing, and provides a button to either enroll the customer if they are not currently enrolled, or to update current enrollment information. Both buttons open the Budget Billing drawer, where you can manage your customer's enrollment.
- Paperless Billing (E-Bill) Enrollment: This item identifies whether the customer is enrolled in paperless billing, and provides a button to either enroll the customer in the program if they are not currently enrolled, or to view current enrollment information. Both buttons open the Paperless Billing drawer, where you can manage your customer's enrollment.
Utilities can determine which insights are available in this section of the form by setting up insights and insight groups.
If your utility is using Oracle Fusion Knowledge Management, a book icon appears in the header of the zone. When you select the icon, a drawer opens with a pre-confgured knowledge article that can help agents answer calls about billing programs.