Manage Paperless Billing

You can enroll and unenroll customers from paperless billing, also known as E-Bill, using the Billing Highlights section of the Billing tab.

Note:

The names of billing programs can vary by utility.

Enrolling a Customer in Paperless Billing

To enroll a customer in paperless billing:

1. Access the Hub for the billing account you want to review and select the Billing tab.
2. In the Billing Highlights section of the form, select the Enroll button next to the Customer is not on e-bill option. Note: If the customer is already enrolled, the Enroll button is replaced by the Update button.
3. The system opens the Paperless Billing drawer.
4. Optionally, select the Go to Account link to navigate to the Account page. To return to the Hub, use the browser's Back button.
5. Complete the following fields and then select Save:
   • Bill Route Type
   • Email Contact Type - This field is displayed only if the user does not already have an email address.
   • Primary Email - This field is displayed only if the user does have an email address.
   • Add Primary Email - Use this field to change the email address for paperless billing.
6. The system closes the drawer, and the Billing Highlights section is updated to reflect the new enrollment status.

Unenrolling a Customer from Paperless Billing

To unenroll a customer from paperless billing:

1. Access the Hub for the billing account you want to review and select the Billing tab.
2. In the Billing Highlights section of the form, select the Update button next to the Customer is on e-bill option. Note: If the customer is not enrolled, the Update button is replaced by the Enroll button.
3. The system opens the Paperless Billing drawer.
4. Update the Bill Route Type field with a non-email bill route type, such as postal, and click Save.
5. The system closes the drawer, and the Billing Highlights section is updated to reflect the new enrollment status.