Using the Cases Tab

The Cases tab provides a list of cases that are associated with the selected billing account. You can access the case detail by selecting the hyperlink in the Case ID column, which opens the View Case Summary drawer, where you can:

• View the case title, status, comments, and additional details. The fields that appear are determined by the case type, and are customizable by the utility.
• Use the hyperlinks in the drawer to access the Case, Person, Premise, Account, Contact, or Characteristic pages.

If you navigate away from the Cases tab, use your browser's Back button to return to the Hub.

Note:

If your system is configured to integrate with Oracle Fusion Service, related service requests appear as hyperlinks in the SR Number column, which you can select to view the service request details. If your system is not integrated with Oracle Fusion, the service request number, if available, displays as text only.

For more information about using cases, see Case Management.

• View a Case