Managing Mailing Addresses
You use the Mailing Address section of the form to specify physical addresses associated with the billing account. Addresses can include:
- Premise address: Can have only one designated premise address per billing account. If no additional mailing address is present, the premise address is used as the mailing address. Be aware that a billing account can have multiple service contracts, and therefore, multiple premises. Unless otherwise specified, the premise where service was most recently started is the designated premise address for the billing account.
- Mailing address: Can have only one overriding mailing address.
- Seasonal address: Can have multiple seasonal addresses, which are used as the mailing address between the specified start and end dates for that address. If there are multiple seasonal addresses, they cannot have overlapping date ranges.
You can enter multiple addresses in the communication preferences, and one of those records must be set as the primary address. The premise address is required and is set as the primary mailing address by default. You cannot edit or delete a premise address.
If the premise address is not where the caller wants their communications sent, you can enter a mailing address, and mark it as the primary address. All communications sent through the mail are sent to this primary address. You cannot delete an address that is marked as the primary address.
You can also identify one or more seasonal addresses. For example, a caller says they will be living in their lake house for the summer, and they want their paper communications sent to their lake house during June, July, and August. You can enter the lake house address as a seasonal address and specify the dates during which this address should be used as the primary mailing address. You can enter multiple seasonal addresses, but they cannot have overlapping date ranges. Seasonal addresses are automatically marked as the primary address during the time period they are active. In this example, the lake house address would automatically become the primary mailing address every year during June, July, and August.
Topics in this section include: