Setting Communication Preferences
When working with a billing account, you can access the communication preferences of the associated contacts so you can enable communications and edit, add, or delete contact methods, mailing addresses and notification preferences. You can access the communication preferences in two ways:
- From Account 360, use the Show Contacts smart action to view a list of contacts. On the contact you want to view, use the Edit linked billing accounts option to open the <Contact Name> Billing Account Summary page, which lists all billing accounts associated with the contact. Use the Update Communication Preferences option from the action menu on the billing account you want to update to access and manage the communication preferences.
- From Account 360, search for and select a billing account. Select View contacts from the action menu, which opens a drawer with a list of contacts. Use the Update Communication Preferences option from the action menu on the contact you want to update to access and manage the communication preferences.
The Set Communication Preferences screen includes the following sections:
- Contact Methods: Use this section of the screen to add new contact methods or edit and delete existing contact methods. Contact methods include items such as phone numbers and email addresses.
- Mailing Address: Use this section of the screen to enter and edit physical addresses where paper communications are delivered. These can include mailing, premise, and seasonal addresses.
- Push Communication Preferences: Use this section of the screen to enroll contacts in push communications, which are unscheduled notices the utility sends out. You can specify which contact methods to use for each communication type. You can also see if any related contacts are also enrolled in a push communication.
- Subscription Communication Preferences: Use this section of the screen to enroll contacts in utility subscription-based communications that notify them about updates associated with the utility or their account. You can specify which contact methods to use for each communication type.
Note:
If the person is not set up to allow communications to be sent to them, you can't enroll them in push or subscription communications. You can enable communications for a person in your customer information system, or from Account 360. For information on allowing communications from your customer information system, see the topic "Account - Person Information" in the Business User Guide for your Oracle Utilities customer information system, available in the Oracle Utilities Help Center. For information on enable communications from Account 360 see Enabling Communications for a Contact.In this section: