Enabling Communications for a Contact

A contact must be set up to allow communications to be sent to them in order for you to enroll them in push or subscription communications. You can enable communications for a person in your customer information system, or from Account 360.

For information on allowing communications from your customer information system, see the topic "Account - Person Information" in the Business User Guide for your Oracle Utilities customer information system, available in the Oracle Utilities Help Center.

Note:

If you disable communications for a contact that is already enrolled in push or subscription communications, the system unenrolls the contact from all push and subscription communications automatically.

Enable Communications for a Contact

To enable communications for a contact from Account 360, complete these steps:

1. From Account 360, select the billing account you want to work with.
2. From the Action menu at the top of the screen, select View Contacts.
3. On the Linked contacts for <billing account> drawer, find the person you want to enable communications for, and select Update Billing Preferences from the actions menu on the far right of the contact record.
4. On the Billing preferences drawer, scroll down to the Notification Preferences section and select the Allow communications option.

   Note:

   If you deselect this option, the contact can't enroll in push or subscription communications.
5. Click Save.