Channel Fees

Utilities may purchase a channel fee if they are using any printed rate education communications as part of the Oracle Utilities Opower program. Channels fees are used to add on report generation, printing, mailing, and postage services to a cloud service. There are two types of options: General Availability and Controlled Availability channel fees. The type that is relevant depends on the individual Oracle Utilities Opower program setup. Coordinate with your sales representative if you need help determining which type applies.

A summary of the fees is shown below. For more details about what each channel fee includes and the requirements for using them, see the Oracle Utilities Opower Channel Fees Cloud Services guide.

General Availability Channel Fees

The General Availability channel fees are applicable if the utility has a version of the cloud service that includes report generation. These channel fees can be purchased for different regions.

  • Report Printing and Mailing: The Report Printing and Mailing channel fee includes the printing of generated report communications through an approved third-party print vendor, as well as services for the proper mailing of the reports. It does not include postage for mailing the reports to customers.

  • Postage for Print and Mail: The Postage for Print and Mail channel fee includes postage for the delivery of print communications.

    Note: The postage channel fee cannot be purchased alone. It must be purchased in combination with the printing and mailing channel.

Controlled Availability

The Controlled Availability channel fees are applicable if the utility has a version of the cloud service that does not include report generation. A utility may only choose one of the channel fees listed below.

  • Report Generation: The Report Generation channel fee includes generating a digital version of print communications. It does not include the printing and mailing of print communications.
  • Report Generation and Print: The Report Generation and Print channel fee includes the generation and printing of print communications. It does not include the mailing of print communications.
  • Report Generation, Print, and Mail: The Report Generation, Print and Mail channel fee includes the generation, printing, and mailing of print communications.