Customer Requirements and Limitations

• Billing Frequency: The customer must be billed monthly, bi-monthly, or quarterly. Billing requirements vary by module. See the module descriptions that follow for details.
• Energy Use Threshold: Customers must meet a minimum energy use threshold to receive Home Energy Reports. This energy use threshold is optimized for each individual program.
• Data History: Each module requires a certain amount of historical data to appear on a customer's report. Backup modules appear for customers who do not have enough data to render a particular module. See the module descriptions that follow for details.
• Fuel Type: Electric-only, gas-only, and dual fuel.