Requirements and Limitations

The following data requirements and limitations apply to all utilities and customers using the EV Charging Coach V3 program. These requirements must be met for a utility and a customer to participate in the program.

Utility Data Requirements

Utilities must meet the following criteria:
  • Rate Modeling or Rate Engine Plus: In order for the platform to support utility-specific rates, an intensive rates modeling and configuration process is necessary.
  • Required Cloud Services: Oracle Utilities Opower Load Shifting Cloud Service, Electric Vehicle and one of the following:
    • Oracle Utilities Opower Load Shifting Cloud Service, Rate Coach
    • Oracle Utilities Opower Proactive Alerts Cloud Service

Customer Data Requirements

Customers must meet the following criteria:
  • Billing Frequency: Monthly or bi-monthly.
  • Electric Vehicle: Customers much charge an electric vehicle at their residence.
  • Data Delivery Frequency: Daily. Must be received within 48 hours from last data read.
  • Data Requirements: Interval data (hourly or more granular). There are additional AMI data requirements to show advanced insights such as appliance-level disaggregation. Contact your Delivery Team for more information.
  • Data History: Advanced Metering Infrastructure (AMI) data going back to the beginning of the current billing cycle.
  • Data Coverage: Estimated reads are not supported.
  • Fuel Type: Electric-only or dual fuel. Note that these emails cover only the electric portion of the customer's bill and usage.
  • Meter Type: The customer must have an AMI meter that measures whole-home usage, and not an EV-only meter.
  • Charger type:
    • L2 chargers: All features are supported.
    • L1 chargers: Features that include disaggregation data are not supported.
  • Rate Plan: Customers must be on a time-of-use (TOU) electric rate plan.
  • Email Address: Customers must have a valid email address established with the utility.

Limitations

The following are known limitations:
  • Meters: EV-only meters are not supported.
  • Solar: Solar customers are not supported.
  • Zero Usage: In the case when a customer hasn't used any electricity during the week, several checks are completed to determine whether to hide modules, or to fail the entire email communication. The checks are as follows:
    • Introduction Email: If the Hourly Usage module has 0 usage, exclude that module but send the communication.
    • Weekly Email: If the Hourly Usage module has 0 usage, exclude that module but send the communication.