Customer Experience for EV Charging Coach Emails

EV Charging Coach V3 emails are designed to encourage customers who own electric vehicles to shift their EV charging to times when the grid is less strained. These emails include rate plan details, personalized energy use insights, and actionable load shifting tips to help customers save money on their energy bills.

Customers receive one of the following emails each week:

• Introduction emails: During the first three weeks, EV customers receive weekly emails that introduce them to the main concepts associated with EV charging.
• Weekly Coach emails: After the introduction emails have been sent, customers receive a standard weekly email during most weeks, except for the week when they receive their Post-Bill Report email. These emails help customers understand how their EV charging impacts their bill, and provides them with insights about how they can shift or stagger their charging to save money and support the grid.
• Post-Bill Report emails: Customers receive this email shortly after they receive their monthly bill. This email provides insights about how a customer's EV charging impacted their monthly spending, and provides insights about how they can save additional money and support the grid by shifting or staggering EV charging.

Note:

Oracle recommends using the default order of the modules, as the emails were designed to be read from top to bottom, to provide the reader with an easy-to-understand message about their energy use. The default order of the modules for each email is listed in the following topics.