1 Getting Started
The Load Shifting Cloud Service, Rate Coach (v3) provides digital customer communications that deliver load shifting insights to customers. These insights educate them about how they are using electricity and provide them with recommendations on how to shift or reduce their electric use in order to save money and put less strain on the grid.
The Load Shifting Cloud Service, Rate Coach (v3) has the following main features:
- TOU Load Shifting Report Emails: This feature focuses on helping customers understand how their Time of Use (TOU) electric rate plan works, providing personalized insights based on interval usage data to encourage shifting electricity use to lower-cost (off-peak) hours, and helping reduce electric bills. Utilities use TOU rate plans to recover their costs, integrate distributed energy resources, and create a more equitable grid.
- Flat Rate Load Shifting Report Emails: This feature focuses on helping customers who are not on a TOU electric plan shift their usage from high-demand times to low-demand times. These emails are digital messages sent through the email channel to inform customers about how they are using energy each week, and to educate them about how they can shift their usage, save money, and reduce strain on the grid.
Load Shifting communications vary as follows, based on the rate plan a customer has:
- Time of Use Customers: Customers on a Time of Use (TOU) rate plan typically receive weekly TOU Load Shifting Report emails.
- Flat Rate Customers: Customers who are on flat rate electric plans typically receive weekly Flat Rate Load Shifting Report emails.
By educating customers about their plans, these communications help customers reduce their spending and lower their monthly bills, while also helping utilities shift usage off of high-usage time periods.
The following components are available in this service: