Load Shifting High Bill Alert AMI Emails
The Load Shifting Cloud Service, Rate Coach provides modules that can be included in the latest version of the High Bill Alert AMI Email. These emails are digital messages sent through the email channel to inform customers when they are on track for a high bill or high energy use.
Load shifting modules are built specifically to be included in the High Bill Alert AMI Email. They provide insights that are designed to educate customers about their time-of-use (TOU) and Demand rate plans and encourage them to shift energy use to off-peak hours.
Note:
Dual fuel customers might receive a High Bill Alert AMI email that contains one of the Load Shifting Rate Coach V3 modules to display electric data and also includes the standard HBA High Usage Period module to display gas data.Requirements and Limitations
To view load shifting modules in High Bill Alert AMI emails, you must first meet the requirements for the latest version of High Bill Alert AMI. In addition, you must meet the requirements listed below. See the Oracle Utilities Opower Proactive Alerts Cloud Service Product Overview for more information.
Utility Requirements and Limitations
This list specifies the utility requirements and limitations:
Related Cloud Services: The utility customer must purchase both the Oracle Utilities Opower Proactive Alerts Cloud Service and the Oracle Utilities Opower Load Shifting Cloud Service, Rate Coach.
Peak Periods: Utilities must have at least two peak categories set up in order for Load Shifting modules to display correctly. For example, a utility might have PEAK hours from 6am to 12am, and OFF-PEAK hours from 12am to 6am.
Customer Requirements and Limitations
This list specifies the customer requirements and limitations:
- Billing Frequency: Monthly or bi-monthly.
- Data Delivery Frequency: Daily.
- Data Requirements: Interval data (hourly or more granular).
- Data History: Interval data for the last two weeks.
- Data Coverage: This email does not differentiate between estimated and non-estimated reads. Both types of reads are supported. The default requirements are:
- 50% read coverage for the last two weeks.
- 50% read coverage for the week covered by the report.
- 50% read coverage for the highest day in the customer's last week.
- 50% read coverage for the last day of the week.
- Fuel Type: Electric-only and dual fuel.
- Meter Type: The customer must have a smart meter.
- Customer Type: The customer must be residential.
- Email Address: The customer must have a valid email address.
- Rate Plan: The customer must be on a time-of-use or demand rate plan.
Customer Experience: Load Shifting HBA Emails
To enable time-of-use (TOU) and demand rate customers to view load shifting data within their High Bill Alert AMI Email, you can include Load Shifting modules in the email communication that help the reader understand their rates. These modules are designed to educate customers about their time-of-use (TOU) and demand rate plans and encourage them to shift energy use to off-peak hours.
Customers on time-of-use rate plans will receive the TOU Trends module in the High Bill Alert email. The module should be placed just below the Introduction module.
Demand rate customers will receive the TOU Trends module and also the TOU Demand Reminder module in their email. The TOU Demand Reminder should be placed below the Introduction module, followed by the TOU Trends module.
Enrollment and Delivery
All enrollment and delivery rules and options for High Bill Alert emails are defined within the Proactive Alerts Cloud Service. See Delivery in the High Bill Alerts AMI Product Overview for more information.
Providing Customer Support
Customer Service Representatives can do the following in the Customer Service Interface (CSI):
- View copies of alerts sent to customers.
- Manage a customer’s alert preferences.
- Access a customer's Oracle Utilities web portal account and view and update their alert settings.
See Supporting High Bill Alerts (AMI) for details.