A Appendix: Load Shifting Email Modules

The Load Shifting Cloud Service, Rate Coach V3 includes emails that are intended to help customers better understand their rates, encourage them to shift electric usage to off-peak hours, and reduce usage when electricity is most expensive or when the grid is busiest. This product includes the following email communication features:

• TOU Load Shifting Report Emails
• Flat Rate Load Shifting Report Emails

Each of these features includes a series of emails sent to customers who are on Time of Use (TOU) or flat rate electric plans. These emails are made of up a series of interchangeable modules, which are documented in this appendix.

Note:

Be aware that some modules are used in more than one report. Also, The Easy Open module, which is part of the Proactive Alerts Cloud Service, can also be included in these emails.