Text Alerts
SMS High Bill Alerts AMI are text messages sent through the mobile channel to inform customers when they are on track for a high bill or high energy use. SMS alerts are only delivered if the SMS alert type is turned on in a customer's account settings, and if the customer meets the minimum eligibility criteria to receive the SMS alert type. A dual fuel customer, which includes customers that receive electricity along with either gas or water, receives a single, combined fuel text message.
Design
The following message shows the standard wording of the High Bill Alert AMI text message when a customer's rates are modeled.
<utility name>: Based on your energy use, your next bill is projected to be around <cost>. Reply STOP to optout or HELP for info.
Configuration Options
For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.
| Configuration Option | Input Value |
|---|---|
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Utility Name Both the name itself and the name length are configurable up to 45 characters. Four characters or less is recommended. Note: SMS scripts are designed with character number requirements (160 maximum) in mind to ensure that they fit within a single message. It is strongly recommended that a short utility name of four characters or less is used to ensure that alerts stay within a single message. |
Required Provide the utility name to include in text alerts. |
|
Budget Billing Personal Threshold Not Set The message displayed for the user experience. The utility name and usage percentage are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be 38% higher than the same time last year. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
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Budget Billing Personal Threshold Set The message displayed for the user experience. The utility name and usage percentage are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be 38% higher than the same time last year. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
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Budget Billing Personal Threshold Not Available The message displayed for the user experience. The utility name and usage percentage are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be 38% higher than the same time last year. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
|
Usage Only Personal Threshold Not Set The message displayed for the user experience. The utility name and usage percentage are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be 38% higher than the same time last year. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
|
Usage Only Personal Threshold Set The message displayed for the user experience. The utility name and usage percentage are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be 38% higher than the same time last year. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
|
Usage Only Personal Threshold Not Available The message displayed for the user experience. The utility name and usage percentage are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be 38% higher than the same time last year. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
|
Rates Modeled Personal Threshold Not Set The message displayed for the user experience. The utility name and cost are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be around $103. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
|
Rates Modeled Personal Threshold Set The message displayed for the user experience. The utility name and cost are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be around $103. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|
|
Rates Modeled Personal Threshold Not Available The message displayed for the user experience. The utility name and cost are dynamically provided. Default: UTILCO: Based on your energy use, your next bill is projected to be around $103. Reply STOP to optout or HELP for info. |
Optional Choose one of the following:
|