Voice Alerts
Interactive Voice Response High Bill Alerts AMI are digital voice messages sent through the telephone channel to inform customers when they are on track for a high bill or high energy use. Voice alerts are only delivered if the voice alert type is turned on in a customer's account settings, and if the customer meets the minimum eligibility criteria to receive the voice alert type. While listening to a voice alert, a customer can press appropriate numbers on their phone to repeat the message or to unsubscribe from the messages. The major components of the voice alert are described below.
Design
The following script shows the standard wording of the High Bill Alert AMI voice message when a customer's rates are modeled.
Hello, this is an account alert from <utility name>. Based on your energy use, your next bill is projected to be around <cost>. There’s still time to save! Visit our website at <website> for energy-saving tips that can help lower your bill. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye.
Configuration Options
For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.
| Configuration Option | Input Value |
|---|---|
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From Number This must be configured in the third-party vendor system for voice High Bill Alert AMI voice messages. |
Required Provide the from phone number. |
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Utility Name Both the name itself and the name length are configurable up to 45 characters. Twenty-three characters or less is recommended. |
Required Provide the utility name to include in the voice alert. |
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Utility Website Link The link to the website mentioned in the message. It is recommended to provide the link in a manner that can be understood in a voice message. |
Required Provide the utility website link to include in the voice alert. |
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Delivery Window The delivery window refers to the days in the month during which High Bill Alert AMI voice messages can be sent to customers. Default: The default window for sending messages is seven days after a new bill period starts and seven days before the bill period ends. |
Required Specify one of the following:
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Budget Billing Personal Threshold Not Set The script used for the user experience. The utility name, usage percentage, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be 83% higher than it was this time last year. It's not too late to save! Visit our website at www.UtilityCo.com for energy-saving tips and insights that can help lower your energy use - and your bills. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Budget Billing Personal Threshold Set The script used for the user experience. The utility name, usage percentage, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be 83% higher than it was this time last year. It's not too late to save! Visit our website at www.UtilityCo.com for energy-saving tips and insights that can help lower your energy use - and your bills. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Budget Billing Personal Threshold Not Available The script used for the user experience. The utility name, usage percentage, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be 83% higher than it was this time last year. It's not too late to save! Visit our website at www.UtilityCo.com for energy-saving tips and insights that can help lower your energy use - and your bills. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Usage Only Personal Threshold Not Set The script used for the user experience. The utility name, usage percentage, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be 83% higher than it was this time last year. It's not too late to save! Visit our website at www.UtilityCo.com for energy-saving tips and insights that can help lower your energy use - and your bills. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Usage Only Personal Threshold Set The script used for the user experience. The utility name, usage percentage, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be 83% higher than it was this time last year. It's not too late to save! Visit our website at www.UtilityCo.com for energy-saving tips and insights that can help lower your energy use - and your bills. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Usage Only Personal Threshold Not Available The script used for the user experience. The utility name, usage percentage, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be 83% higher than it was this time last year. It's not too late to save! Visit our website at www.UtilityCo.com for energy-saving tips and insights that can help lower your energy use - and your bills. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Rates Modeled Personal Threshold Not Set The script used for the user experience. The utility name, usage costs, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be around $103. There’s still time to save! Visit our website at www.UtilityCo.com for energy-saving tips that can help lower your bill. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Rates Modeled Personal Threshold Set The script used for the user experience. The utility name, usage costs, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be around $103. There’s still time to save! Visit our website at www.UtilityCo.com for energy-saving tips that can help lower your bill. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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Rates Modeled Personal Threshold Not Available The script used for the user experience. The utility name, usage costs, and website are dynamically provided. Default: Hello, this is an account alert from UTILCO. Based on your energy use, your next bill is projected to be around $103. There’s still time to save! Visit our website at www.UtilityCo.com for energy-saving tips that can help lower your bill. To hear this message again, press 1. To stop receiving these alerts, press 9. Thank you for being a valued customer. Goodbye. |
Optional Choose one of the following:
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