Oracle Utilities Opower Proactive Alerts
The Oracle Utilities Opower Proactive Alerts Cloud Service provides customers with communications that enable them to better understand how their actions correspond to their utility bills, get a preview of their bills, and get helpful
insights on how to adjust their energy usage. Proactive alerts help increase customer engagement and customer satisfaction.
Get Started with Proactive Alerts
IMPORTANT NOTE: The Opower Proactive Alerts Cloud Service is no longer available for purchase. The features previously offered through this service are now available as part of other Opower cloud services. If you currently use the Opower Proactive Alerts Cloud Service, you can continue to use these features as you do today. Documentation for the legacy versions of these features is available below. Documentation for the current version of these features is available in the new cloud services. Use the links below to find the documentation for the version of the features you use.
Legacy Proactive Alerts Guides
Use these guides to review the features and requirements for the legacy versions of the Proactive Alerts Cloud Service features.
New Cloud Service Documentation
The most current version of Weekly Energy Updates, which are now called Weekly Engagement Reports, is available from the Weekly Engagement Cloud Service, Residential page. The most current version of High Bill Alerts (AMI) is available from the High Bill Alerts Cloud Service, Residential page. Use the links below to access documentation for these features.
What's New
Learn about the latest features in Opower Proactive Alerts.
Customer Service Documentation
Support and respond to utility customer questions to customer service representatives about Proactive Alerts products and features.
Other Resources
Access training classes, our partner network, and other supporting cloud service resources.