1.2.5.3.1.5 Adding Attachments to Cases and Alerts

To add an attachment to a case or an alert, click on the 'Add Attachment' link in the summary pane of the Case or Alert screen. This will launch the Add Attachment dialog.

Add Attachment Dialog

To add an attachment to a case or alert either:

• Click the Browse button to browse for the file you want to attach, or

• Drag-and-drop the file you want to attach onto the 'Drop file here...' label.

If required, add additional information about the file in the Description box and select a permission level from the Permission list. If you apply a permission to the attachment, only users who have this permission will be able to see it.

Note:

This is privileged functionality. If you do not have the correct security settings, you will not be able to see the control at all.

Once you have attached your file, click OK to save.