1.2.5.3.1.6 Editing and Deleting Attachments

Attachments can be downloaded, edited or deleted from the Audit Log pane on the Cases Screen and Alert Screen.

Downloading an Attachment

To download an attachment, click on the file icon or name. The attachment dialog will launch, showing the current attachment download and any previously stored downloads.

If the Open on download option is selected, the attachment will open automatically as soon as the download has completed. If the option is not selected, or if you want to open a stored attachment, click the Open File icon next to the attachment.

Saving a Copy of an Attachment to a Specified Location

Instead of using the attachments dialog, you can save a copy of an attachment to a specified location by right-clicking on the file in the attachments and selecting Save As... from the context sensitive menu:

This will launch a standard file save dialog, allowing you to select a location to save the attachment.

Deleting an Attachment

To delete an attachment, click the Delete button in the header of the attachment.

Note:

This is privileged functionality. If you do not have the correct security settings, you will not be able to see the control at all.

A message box will be shown, asking you to confirm that you want to delete the attachment. To continue, press OK.

The attachment will be deleted, and the deletion is recorded in the audit log.

Editing an Attachment

To edit an attachment, click the Edit button in the header of the attachment.

Note:

This is privileged functionality. If you do not have the correct security settings, you will not be able to see the control at all.

The Edit Attachment dialog will be displayed, which has the same layout and controls as seen in the Add Attachment Dialog.

Make the required edits to the attachment and press OK to save them.

Note:

No Audit History is entered regarding the edit. The attachment and audit trail will appear as if the attachment was originally created as it is now displayed, complete with changes.