1.2.5.3.1.3 Adding Comments to Cases and Alerts

To add a comment to a case or an alert, click on the Add Comment link in the summary pane of the Case or Alert screen. This will launch the Add Comment dialog.

Add Comment Dialog

To add a comment to a case or alert:

• Type the comment into the comment box.

• [Optional] Select a permission level from the Permission list. If you apply a permission to the comment, only users who have this permission will be able to see it.

Once you have supplied the comment and optional permission, press the OK button to apply your changes.

Note that if the comment contains a URL (such as http://www.example.com, or simply www.example.com) the URL will automatically be enabled when displaying the comment.