11.11.7 About Deleting Question and Category Logic

The KBA functionality enables you to delete questions and categories.

This section describes the logic to handle deleted questions and categories.

Delete Logic

The logic to delete is as follows for KBA:

  • You cannot delete a question that is in use by a registered user.
  • Deleted questions are not available for new registrations but the user currently registered for these questions can continue to use them.
  • You can delete a category if it is not referenced by questions in use.