1. Configuring the Workday Application
  2. Troubleshooting the Connector

10 Troubleshooting the Connector

This is a solution to a problem you might encounter while using the Workday connector.

Table 10-1 Troubleshooting the Workday Connector

Problem Solution

OIG Users are not created after running the Workday User Trusted Recon scheduled job. The following message is displayed in the reconciliation event generated for the user:

'Data Validation Failed' as the current status and 'Invalid ManagerLogin : <Manager ID>' as Note.

This issue is encountered due to the dependency of manager information of users. OIG User creation fails if the manager of the user is not already present in Oracle Identity Governance. To fix this issue, you must remove the manager field mapping, run the Workday User Trusted Recon scheduled job, and then add back the manager field mapping as follows:

In Identity Self Service, remove the Manager field mapping as follows:

  1. Log in to Identity Self Service.
  2. Search for and open the Authoritative application corresponding to your target system for editing. For example, search for the Workday application.
  3. From the Schema page, uncheck the Manager Login reconciliation mapping.
  4. Apply changes.

Run the Workday User Trusted Recon scheduled job.

In Identity Self Service, add the manager field mapping as follows:

  1. Log in to Identity Self Service.
  2. Search for and open the Authoritative application corresponding to your target system for editing. For example, search for the Workday application.
  3. From the Schema page, select the Manager Login reconciliation mapping checkbox.
  4. Apply changes.

Set the value of the Sync Token parameter to <String>0</String> in the Workday Trusted User Reconciliation scheduled job and then run it.