Enabling, Disabling, or Deleting Factors

The Self-Service Portal allows you to enable, disable, or delete a factor.

By default, when a factor is added it is enabled. Enabling a factor means it can be used with device authentication. Disabling a factor means it cannot be used with device authentication, but it can be enabled at a later point. Deleting a factor removes the factor entirely.

The following steps show how to enable, disable, or delete a factor in the Self-Service Portal:
  1. In the left navigation menu, select My Authenticators.
  2. For the factor you wish to enable, disable, or delete, select the ellipsis in the factor tile.
  3. In the drop-down menu, select the operation you wish to perform, Enable, Disable, or Delete.
  4. If you enabled or disabled a factor, the factor tile for your chosen factor will now display Enabled or Disabled. If you deleted a factor, the factor tile will disappear from the My Authenticators page.