Setting the Default Factor

The default factor is the factor used when performing device authentication. If no default factor is set, then the user is presented with a challenge choice based on the factors configured.

The following steps show how to set the default factor in the Self-Service Portal:
  1. In the left navigation menu, select My Authenticators.
  2. For the factor you wish to enable as the default factor, select the ellipsis in the factor tile.
  3. In the drop-down menu, select Set as Default.
  4. The factor tile for your chosen factor will now display Default.