Configuring Oracle RightNow Cloud Target Operation Properties

Enter the Oracle RightNow Cloud target operation values for your integration.

What You Can Do from the Oracle RightNow Cloud Target Operations Page

You can configure the following values for Oracle RightNow Cloud:

  • Select to configure a single operation or multiple operations in a batch.
  • Select the operation (CRUD or RightNow Object Query Language (ROQL)).
  • Select the business objects.
  • Enable aspects of server-side processing.

What You See on the Oracle RightNow Cloud Target Operations Page

The following table describes the key information on the Oracle RightNow Cloud target Operations page.

Element Description

Select an Operation Mode

Select the operation mode in which to define business objects:

  • Single Operation: Select to configure a single operation.

  • Batch Operation: Select to configure multiple operations in a batch. This enables you to run multiple operations in a defined sequence.

    Selecting this option refreshes the page to display an option for the following:
    • Add an operation to the list link: Click to create a list of batch operations and their business objects. The operations are performed in the order in which they appear in the list (from top to bottom).

    • Edit icon: Click to edit an operations row in the table or change the order of batch operations.

    • Delete icon: Click to delete a selected operation row in the table.

Select an Operation Type

Select the type of operation to perform on the business objects in an Oracle RightNow application:

  • CRUD: Represents the create, read, update, delete, or destroy operations to perform on Oracle RightNow business objects. Each letter maps to a standard SQL statement, HTTP method, or DDS operation. Select the CRUD operation to perform on the business object: Create, Destroy, Get, or Update.

  • MISC: Represents the set of specialized tasks operations (such as sending emails to users) to perform in the Oracle RightNow application.

  • ROQL: (RightNow Object Query Language) enables you to define an ROQL-based query to send as a request to perform in the Oracle RightNow application. If you select this option, the page is refreshed to display a field for entering a query.

    • Enter an ROQL query statement: Enter a valid ROQL query in the field. For example:

      SELECT contacts FROM organization WHERE name = 'RightNow'

      The query can include custom fields and parameters.

    • Parameter Bindings: Displays any parameter bindings included in the specified query. For example, orgId is a parameter in the following query:
      SELECT Organization FROM Organization WHERE id = &orgId 
      Enter a query with a parameter and reselect QueryObjects from the dropdown list. This displays a text box in which to enter a test value for the parameter.
    • Test My Query: Click to validate the query against the Oracle RightNow application. Query results are displayed. If errors occur, you receive results about how to correct the query.

Filter by object name

Enter the initial letters of an object name to display a range of objects. You can also select a filter type:

  • All: Displays all objects.

  • Custom: Displays objects you created. These business objects are identified by special icons. The naming convention is a combination of the package name and object name joined by a '.'. For example, if there is a custom object package called CO and an object named PurchaseProduct, the wizard displays the custom object as CO.PurchaseProduct.

  • Standard: Displays business objects delivered as part of the Oracle RightNow application.

Select Business Objects

Select a single business object or multiple business objects from the Oracle RightNow application. The selected operation acts upon these business objects. The RightNow version 1.2 API is supported.

When you complete target operation configuration, the selected operation and business objects are defined in the integration-centric WSDL file.

Processing Options

Select to enable aspects of server-side processing. By default, no options are selected.

  • Suppress External Events: Select to prevent the Oracle RightNow application from processing any external events raised after the completion of create, update, or delete operations.

  • Suppress Rules: Select to prevent business rules from running after the completion of create, update, or delete operations. Business rules are tools for simplifying and automating common business tasks. See the RightNow documentation for more information.

  • Suppress Response: Select to prevent the CRUD Create operation from returning a response ID. If this check box is disabled, the Create operation returns an ID of the created object.

  • Commit After: Select to group multiple operations in a single transaction. At runtime, when a set of operations in a batch is defined as part of a single operation, the Commit After action is sent after the last operation in that transaction boundary. When an operation from the subset of the batch operation fails, it is handled by throwing a fault to the client. This option is only available with batch operations.