Managing ULN Users

B Managing ULN Users

You must have a least one valid Customer Support Identifier (CSI) to access ULN. The CSI is an identifier that's issued to you when you buy Oracle Support for an Oracle product. You must provide a valid CSI that covers the support entitlement for each system that you register with ULN.

This chapter describes how you can manage and administer CSIs against user accounts and systems from within ULN.

The CSI administration feature of ULN provides a unified view of all an organization's CSIs and the systems that are registered with those CSIs. To manage the registered systems, you must become an administrator for one or more of your organization's CSIs. To view and change the details of any system that isn't registered to your ULN username, you must become an administrator for the CSI under which that system is registered.

If you're registered as a CSI administrator, you can access the CSI Administration tab while logged in to ULN and perform the following tasks:

Assign yourself as administrator of a CSI, or assign someone else as administrator of a CSI. See Becoming a CSI Administrator.
List active CSIs, list the servers that are currently registered with an active CSI, and transfer those servers to another user or to another CSI. See Listing Active CSIs and Transfer Their Registered Servers.
List expired CSIs, list the servers that are currently registered with an expired CSI, and transfer those servers to another user or to another CSI. SeeListing Expired CSIs and Transferring Their Registered Servers.
Remove yourself or someone else as administrator of a CSI. See Removing a CSI Administrator.

Figure B-1 shows a representative example of an organization with three CSIs, only two of which have CSI administrators.

Figure B-1 Example of an Organization With Three CSIs

The diagram illustrates an organization with three CSIs, only two of which have CSI administrators.

CSI 1 has two registered users, Alice and Bob, who each have three systems registered to them.

CSI 2 also has two registered users, Alice and Carol, who each have two systems registered to them.

CSI 3 has one registered user, Dan, who has a single system registered.

Alice is registered as an administrator for both CSI 1 and CSI 2. Alice can view the details of both CSIs, including all systems and users that are registered with those CSIs. Alice can move systems between CSI 1 and CSI 2, and reassign systems between users in both CSI 1 and CSI 2. Alice can also assign additional administrators to CSI 1 and CSI 2, or remove administrators from CSI 1 and CSI 2. Alice can't see any details for CSI 3.

Carol is registered as an administrator only for CSI 2. Carol can view the details of that CSI and of all systems and users that are registered with it, including Alice's systems. Carol can reassign systems between users in CSI 2, but can't move systems to the other CSIs. Carol can assign additional administrators to CSI 2, or remove administrators from CSI 2. Carol can't see any details for CSI 1 or CSI 3.

Bob can view only the details of the systems that are registered to that account in CSI 1. Bob can't see any details for Alice's systems in CSI 1.

Dan isn't registered as an administrator for CSI 3. Dan can view only the details of the system that's registered to Dan's account in CSI 3.

Neither Bob nor Dan can perform CSI administration tasks. For example, they can't move systems between CSIs nor can they reassign systems to other users. However, as CSI 3 doesn't currently have an administrator, Dan can choose to become its administrator. As CSI 1 already has Alice as its administrator, Bob can't become an administrator unless Alice grants that privilege.

For Alice to become an administrator of CSI 3, Dan should register as the administrator of CSI 3 to add Alice as an administrator.

Registering to Use ULN

When you register a system with ULN, you provide your Oracle Account credentials as part of the registration process. This action automatically links the system to your own user name and creates a ULN profile for your user. See How to Register a System With ULN for more information.

You can register with ULN without registering a system. To use ULN without first registering a system, you can register as a ULN user if you have a valid customer support identifier (CSI) for Oracle Linux support or Oracle VM support. This can be useful to track errata and security information, regardless of whether any of your systems are registered with ULN.

To buy Oracle Linux or Oracle VM support, go to the online Oracle Linux Store or contact a sales representative.

To register as a ULN user:

In a browser, go to https://linux.oracle.com/register.
If you don't have an Oracle Account, click Create New Account and follow the onscreen instructions to create one.

If you already have an Oracle Account, click Sign On.
Log in using your Oracle Account username and password.
On the Create New ULN User page, enter your CSI, and click Create New User.

Note:

If no administrator is currently assigned to manage the CSI, you're prompted to click Confirm to become the CSI administrator. If you click Cancel, you can't access the CSI administration feature. See Becoming a CSI Administrator.

If your username already exists on the system, you're prompted to proceed to ULN by clicking the link Unbreakable Linux Network. If you enter a different CSI from your existing CSIs, your username is associated with the new CSI in addition to your existing CSIs.

Becoming a CSI Administrator

You can become an administrator of a CSI in one of the following ways:

When you register with ULN, if no administrator is currently assigned to manage the CSI, you're prompted to click Confirm to become the CSI administrator. If you click Cancel, you can't access the CSI administration feature.
When logged into ULN, if you access the System tab and no administrator is currently assigned to manage one of the CSIs for which you're registered, you're prompted to choose whether to become the CSI administrator.

To become a CSI administrator:
1. Click the red link labeled enter the CSI you would like to be the administrator for in this page.
2. On the Add CSI page, verify the CSI, and click Confirm.
Note:

On the Systems page, the CSIs of all systems that have no assigned administrator are also shown in red.
If you're already an administrator of a CSI, you can add yourself as administrator of another CSI if you have registered either a server or your ULN username with the other CSI.

To assign yourself as administrator of another CSI:
1. Log in to ULN and select the CSI Administration tab.
2. On the Managed CSIs page, click Add CSI.
3. On the Assign Administrator page, enter the CSI, and click Add.
4. The page lists any other administrators, if they exist, and prompts you to click Confirm to confirm your request. Each administrator is sent an email to inform them that you have added yourself as an administrator of the CSI.
An administrator for a CSI can add you as an administrator for the same CSI.

To assign another administrator to a CSI:
1. Log in to ULN as administrator of the CSI, and select the CSI Administration tab.
2. On the Managed CSIs page, click List Administrators.
3. On the CSI Administrators page, click Assign Administrator.
4. On the Assign Administrator page in the Select New Administrator list, click the + icon that's next to the username of the user that you want to add as an administrator. Their username is added to the Administrator box.
5. If you administer more than one CSI, select the CSI that the user can administer from the CSI drop down list.
6. Click Assign Administrator.

Note:

To become the administrator of a CSI, but the person to whom it's registered is no longer with your organization, contact an Oracle support representative to request that you be made the administrator for the CSI.

Listing Active CSIs and Transfer Their Registered Servers

To list details of the active CSIs for which you are the administrator:

Log in to ULN as administrator of the CSI, and select the CSI Administration tab.
On the Managed CSIs page in the Select Managed CSI Services pane, select the Active link. The Managed Active CSI Services pane displays the service details for each active CSI that you administer.
Click the View # Server(s) link to display the details of the servers that are registered to an active CSI.
On the Registered Servers page, you can transfer one or more systems to another user or to another CSI that you administer.
Note:

If you transfer a system to another user, at least one of the following conditions must be true:
- Their username must be registered to this CSI.
- One or more of the servers, for which they're the owner, must be registered to this CSI.
- They must be an administrator of at least one CSI for which you're also an administrator.
To transfer systems to another user:
1. Select the Transfer System check boxes for the systems that you want to transfer.
2. Click Transfer Selected Systems to Another Owner.
3. On the Transfer Registered System(s) - Owner page in the Transfer To column, click the red arrow icon that's next to the username of the user to whom you want to transfer ownership.
4. On the Confirm Transfer Profile - Owner page, click Apply Changes to confirm the transfer to the new owner.
To transfer systems to another CSI:
1. Select the Transfer System check boxes for the systems that you want to transfer.
2. Click Transfer Selected Systems to Another CSI.
3. On the Transfer Registered System(s) - CSI page in the Transfer To column, click the red arrow icon that's next to the CSI to which you want to transfer the systems.
4. On the Confirm Transfer Profile - CSI page, click Apply Changes to confirm the transfer to the new CSI.

Listing Expired CSIs and Transferring Their Registered Servers

To list details of the expired CSIs for which you're the administrator:

Log in to ULN as administrator of the CSI, and select the CSI Administration tab.
On the Managed CSIs page in the Select Managed CSI Services pane, select the Expired link. The Managed Expired CSI Services pane displays the service details for each expired CSI that you administer.
Click the View # Server(s) link to display the details of the servers that are registered to an expired CSI.
On the Registered Servers page, you can transfer one or more systems to another user or to another CSI that you administer.
Note:

If you transfer a system to another user, at least one of the following conditions must be true:
- Their username must be registered to this CSI.
- One or more of the servers, for which they're the owner, must be registered to this CSI.
- They must be an administrator of at least one CSI for which you're also an administrator.
To transfer systems to another user:
1. Select the Transfer System check boxes for the systems that you want to transfer.
2. Click Transfer Selected Systems to Another Owner.
3. On the Transfer Registered System(s) - Owner page in the Transfer To column, click the red arrow icon that's next to the username of the user to whom you want to transfer ownership.
4. On the Confirm Transfer Profile - Owner page, click Apply Changes to confirm the transfer to the new owner.
To transfer systems to another CSI:
1. Select the Transfer System check boxes for the systems that you want to transfer.
2. Click Transfer Selected Systems to Another CSI.
3. On the Transfer Registered System(s) - CSI page in the Transfer To column, click the red arrow icon that's next to the CSI to which you want to transfer the systems.
4. On the Confirm Transfer Profile - CSI page, click Apply Changes to confirm the transfer to the new CSI.

Removing a CSI Administrator

Log in to ULN and select the CSI Administration tab.
On the Managed CSIs page, click List Administrators.
On the CSI Administrators page in the Delete? column, click the trash can icon that's next to the username of the user that you want to remove as administrator for the CSI specified in the same row.
When prompted to confirm that you want to revoke administration privileges for the CSI from that user, click OK.