Perform Basic and Advanced Debugging

If the service requests aren’t working as expected, then debugging is required.

Basic Debugging

The following are some basic debugging steps that can be done to help identify issues:

1. Look for errors in the browser’s console.
2. Look at the bottom of the Page Designer page to see if there are any errors on the page. If so, click them to get more details.
3. Look for errors in the browser’s network traffic.
4. Add additional console logging into the Visual Builder Javascript code that was added to verify variables or locations.

   Example: console.info(“My Debug Info:”, myDebugInfo);

5. Add Fire Notification steps into the Action Chain flows to verify variables or locations.

Advanced Debugging

If the Visual Builder system is not working as expected, you can create a ticket in the demo central against this environment.

1. Go to the demo central site at https://demo.oracle.com/.
2. Select the Support tab at the top of the page.
3. Click the New Service Request button in the upper right.
4. Select the Functionality Issue option from the Service Request Type drop-down menu.
5. Select your specific environment from the Environment drop-down menu.
6. Select Cloud Apps, Fusion Apps, and then Engagement Cloud (Sales & Service) from the Product drop-down menu.
7. Fill out the Summary and Description fields with your specific issue as well as include an attachment if it would help with this issue.
8. Click the Submit button in the upper right.