ISSUE: Cannot Access the STA GUI

If you cannot access the STA GUI, first verify STA is running. Then, verify the firewall settings and iptables.

Resolution

1. Verify STA is running by using the command:

   # STA status all
   

2. Verify you are using the correct URL:

   http://<server name or IP address>:7021/STA
   

   OR

   https://<server name or IP address>:7022/STA
   

   Ports 7021 and 7022 are the default installer port numbers. If you customized or changed the port numbers, use the corresponding custom port numbers instead.

3. If STA is running and you still cannot access the GUI, verify the following firewall settings:
   • Firewall is running
   • Check hosts.allow and hosts.deny files if using those OS services
   • REJECT rules are not interfering with the GUI ports (such as 162 and 7029)

   To verify, open a terminal session and login as the root user. Issue the following:

   # systemctl status iptables
   # iptables -L
   

4. If needed, use the iptables command to remove or modify the firewall rules to allow access to the STA GUI. For example:

   # iptables -D INPUT 5
   

   WARNING:

   Removing or modifying firewall rules can create security risks and must be done by qualified security administrator.

5. If the GUI was inaccessible after a server reboot occurred, verify the iptables:
   1. Verify iptables rules were been saved correctly using the service iptables save command.

      # service iptables save
      

   2. Verify the iptables server is enabled. For example

      # systemctl status iptables
      # systemctl start iptables
      # systemctl enable iptables