ISSUE: GUI Elements Do Not Render Correctly

When using a browser tab that you previously used for a now expired STA session, various elements may not work as expected. Logging out or terminating the browser session can correct this issue.

An improperly closed-out and expired STA session may cause the UI infrastructure to apply stale information which it cannot render. This behavior is not browser-specific. It can occur on various browser platforms.

Symptoms

• Navigation bar may not contain all normal entries
• Pages may render, but without all expected elements
• User customizations (like custom templates and defaults) may not appear
• Dialog boxes may fail to launch or may not respond to input
• Interface may fail to respond to input or appear frozen

The staUi log will contain RESTORE_VIEW errors. These errors are usually followed by another more specific indicator like “null windowId”, “page has expired”, “Could not find saved view state”, and so on.

Workaround

This error is non-destructive. There are several options to work around it:

• Always click Logout to terminate your STA sessions. If you do so, the error will not occur.
• If you forgot to logout of the previous session, click Logout on the current session. This will clean out the UI state. Then, you can log back into STA.
• Terminate the browser tab and open a new tab to log into STA.