ISSUE: Cannot Connect to SDP

STA may not be able to connect to SDP due to a hostname mismatch. Adding an entry to the /etc/hosts file on the STA server can resolve this issue.

Symptom

SDP status within the STA GUI indicates "Unable to contact or connect to SDP host".

This can occur if the SDP server hostname defined on the public name servers does not match the hostname sent within the ASR packets. For example, the SDP server sends an ASR packet with its name as "sdp2host" but the name defined on the public name servers is "sdp2server.mycompany.com".

Resolution

Define the SDP host in the /etc/hosts file on the STA server. Add an entry with the IP address of the SDP server and the hostname that the SDP server provides in the ASR packets. For example, "10.20.30.40 sdp2host".