Access the Library GUI as a Service User

Oracle service representatives must use the service user role to access the library GUI for troubleshooting.

Service users are created in one of two ways: the library automatically generates a service user after it detects a fault or the administrator manually creates a service user.

When the library detects a fault, it automatically creates a user with the "Service" role and generates an encrypted support bundle which contains the service role key file. The service user automatically expires 72 hours after creation.

If the fault requires more than 72 hours to resolve or requires a higher-level role than "Service", the administrator of the library must create a service user and then provide the key file to Oracle. Oracle service personnel then decrypt the key file, which provides the service user ID and password (see the SL4000 Installation and Service Guide for procedures).