View or Download a Library Log

Library logs can be used to help troubleshoot library issues.

1. Click Service in the left navigation area of the GUI.
2. Click the Library Logs tab.
3. Select the starting and ending time for the log. You should select a start and end time around a specific event. Enter text to search for (optional). Click View Log.

   Note:

   Viewing hours or days of logs may result in a truncated view and may take multiple minutes to populate. If the GUI viewer truncates the log, download the log to see the entire time period.
4. Optionally, click Download Log to save or view the log in an external application. Click Download All Logs to create an encrypted ZIP of all log files that you can send to Oracle support.

Analyze the Log

The log may contain diagnostic information that you can use for troubleshooting. The easiest way to analyze the log is to download and open it in a searchable text viewer.

Use the GUI's system reports, fault reports, or jobs page to identify the date/time and deviceId, jobId, or requestId relating to the issue. Then, search the log for that ID. For example, if the GUI indicates the library rail is inoperative and the rail has a deviceId of 38, you might search for "deviceId: 38" and review any log entry relating to that device for clues on the issue.