1. Library Guide
  2. Logging
  3. Create, Download, or Delete Support Bundles

Create, Download, or Delete Support Bundles

Support bundles capture important library data used for troubleshooting. You can manually create, download, or delete the bundles as needed.

The library automatically generates a support bundle when it detects a fault. However, you can create a support bundle at any time. The bundle only captures recent data, therefore you should create the bundle as soon as possible after the event you want to investigate occurs.
  1. Click Reports in the left navigation area of the GUI.
  2. Click the Support Bundles tab.
  3. Click Create Create new support bundle icon, or select a bundle and then click Download Download icon or Delete Delete support bundel icon.

    Note:

    A new bundle may take time to generate. Click Refresh Refresh button, and wait until the bundle state is 'Completed' before downloading. You can only create one support bundle at a time.
  4. After downloading a support bundle, send it to Oracle.
  5. Oracle service personnel can refer to the SL4000 Installation and Service Guide for procedures on decrypting these files.