Get Parts and Technical Support

Contact Oracle support when a library issue cannot be resolved.

• Check for Relevant Knowledge Articles
• Get Firmware Updates
• Create a Service Request

Check for Relevant Knowledge Articles

Knowledge articles provide information on how to resolve or prevent issues.

1. Log in to My Oracle Support at https://support.oracle.com.
2. Select the Knowledge tab.
3. In the Knowledge Base area, select the Search & Browse tab.
4. In the Select a product or product line field, enter StorageTek SL150 Modular Tape Library.
5. In the Go directly to the best match area, click the Information Center: StorageTek SL150 ... link.
6. In the Information Center document, select the Resources tab, and browse the links on the page.

Get Firmware Updates

Updating library and drive firmware may resolve some issues.

See Update Firmware.

Create a Service Request

Open a service request to receive help from Oracle support.

1. Save a library health log (see "Save the Health Log to a File").
2. Log in to My Oracle Support at https://support.oracle.com.
3. Select the Service Requests tab.
4. Click the Help control in the upper right corner of the Oracle support page.
5. From the Help drop-down menu, select How do I create a new SR?
6. Follow the instructions provided.