1. Oracle ZFS Storage Appliance Customer Service Manual, Release OS8.8.x
  2. Working with Support Bundles
  3. Generating and Uploading a Support Bundle (BUI)

Generating and Uploading a Support Bundle (BUI)

Be sure the Phone Home service is configured for Oracle ZFS Storage Appliance. If Phone Home is not configured, the following message is displayed: 

You must register for Phone Home before uploading
support bundles to Oracle Support. Continue to collect the
bundle for local analysis, or Cancel to register your
account and activate Phone Home.

Use the following procedure to generate and upload a support bundle.

  1. From the Maintenance BUI menu, select System.
  2. Click the add icon Image showing the add item icon next to Support Bundles.
  3. Enter the Service Request (SR) number that was provided to you by Oracle Support. The SR number format is 3-nnnnnnnnnn, where n is a digit between 0 and 9.

    (Optional) Uncheck Send to Oracle Support to create a local bundle for analysis. This bundle can be uploaded to Oracle Support later if an SR is provided.