6 Feedback and Support

If you have an Oracle Linux Premier support subscription or Oracle Premier Support for Systems, you can open a case with My Oracle Support.

Provide the following information:

• Description of the problem, including the situation where the problem occurs, and its impact on your operation.
• Machine type, operating system release, browser type and version, locale and product release, including any patches you have applied, and other software that might be affecting the problem.
• Detailed steps on the method you have used, to reproduce the problem.
• Any error logs or core dumps.

Obtaining the Log Files

When requesting support, use the log collector tool to collect logs from across the virtualization environment. The tool generates an archive file you should include when submitting a Service Request (SR).

1. Install the log collector tool:

   # dnf install ovirt-log-collector

2. Log in as the root user and provide the administration credentials for the Manager.
3. Use ovirt-log-collector -h to displays usage information all valid options.

4. Perform the log collection on the Manager host:

   # ovirt-log-collector

   If you don't specify parameters, the tool collect all logs from the Manager and its attached hosts, including all database logs unless you specify --no-postgresql.

5. Locate the archive file in /tmp/logcollector.