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On the Topics by State report, you can view topic information for the selected topics in specified topic states.
The following links appear at the top of the page and affect the entire page:
You can view the topic information that includes these standard fields. The page also includes columns for any custom topic fields that your organization adds. The Display Name of each field is used as column headers.
|
Field |
Description |
|
Current state |
Indicates the state of the topic in the topic workflow. States are defined by your organization to represent the expected workflow and are specified in the topic workflow configuration. |
|
Topic ID |
Unique identifying number for the topic. |
|
Name |
Name of the topic. |
|
Resolution |
The resolution, if any, provided for the topic. |
|
Resolution date |
Date and time when a resolution was provided. |
|
Keywords |
Keywords associated with the topic. |
|
Reason for change |
Last reason for change, if any, provided for the topic. |
|
Assigned to user |
Name of the user to whom the topic is assigned currently. |
|
Topic description |
Description of the topic. |
|
Created |
Date and time when the topic was created. |
|
Created By |
Name of the user who created the topic. |
|
Last Modified |
Date and time when the topic was last modified. |
|
Last Modified By |
Name of the user who last modified the topic. |