).A topic action is an activity that has been identified as contributing to the understanding or resolution of a topic. Examples of activities that you may track with actions include:
· Performing research such as literature searches.
· Scheduling project meetings or milestones.
· Documenting follow-up work.
Like topics, actions store information in a structured set of fields, and are given workflow states to track their progress from creation to completion. An action can be assigned to the same user that is currently assigned to the topic or to a different user.
1. In the
left navigation pane, click the Topic Management
icon ().
2. Click a
topic's Row Action menu (
),
and then click Edit.
3. On the Edit Topic page, select Actions from the left menu.
4. Click Add Action.
5. Specify values for the fields.
· Each field is display-only, editable, or required. If a field is required, an asterisk (*) appears next to it and you cannot save the action until you provide a value.
· Each field accepts text, numeric, or date values, or provides a drop-down list of predefined values that you can select. If a value is not required in such a field you can select " " (a blank value) to indicate no value for the field.
· Arrow
icons may appear after the names of a pair of fields to show that they
are a linked pair. For example, if fields for State 
and Area Code 
appear, the arrows indicate that you must select a value for the State
field first and then select a value for the Area Code field. You cannot
select an Area Code value first. The values available for Area Code depend
on the State you select.
The fields listed below are standard fields that might appear with the same or different field names.
Field |
Description |
Action name |
Identifying name for the action (required). |
Action description |
Description of the action. |
Action state |
The progress of the action in the workflow. Action states are defined by your organization to represent expected workflow stages and are specified in the topic workflow configuration. |
Assigned to user |
User to whom the action is assigned. By default, an action that you add is assigned to you. The users in the drop-down list are users in all of the work teams that you belong to, and to which the topic (as a whole) is visible. |
Planned completion date |
Date (mm/dd/yyyy) when the action is expected to be complete. Used to produce the Topics by Action Due Date report. |
Actual completion date |
Date (mm/dd/yyyy) when the action was completed. Used to produce the Topics by Action Due Date report. |
Additional custom fields might also appear.
6. Click Save.