9 Set Up Clients

This chapter describes how to set up client computers in your Oracle Clinical/RDC Onsite installation.

This chapter includes:

For client technical requirements, see Section 1.4, "Software Requirements".

9.1 Configure Personal Firewall

If the client computer has a personal firewall:

  1. Disable the firewall or configure it for RDC to function correctly.

    See your firewall documentation or ask your system administrator for assistance.

9.2 About Using Safari on an iPad

On an iPad, which is supported for RDC Onsite, some functionality available on a personal computer using a mouse is not available, including:

  • Right-click and double-click options.

  • Selecting multiple records using Ctrl+click

9.3 Set Internet Options for Microsoft Internet Explorer

This section describes how to configure Internet Explorer on a client computer so you can run the Oracle Clinical, RDC Onsite, and RDC Administration applications.

9.3.1 Set Up for Proxy Usage on Fully Qualified Application Tier Names

You must configure your client proxy settings if one of the following conditions is true for your installation:

  • You connect to the application tier with its fully qualified name
    (server_name.domain_name).

  • You use proxies.

To configure your client proxy settings:

  1. Start Internet Explorer.

  2. Open the Tools menu, and then select Internet Options.

  3. Click the Connections tab.

  4. Click LAN settings to open the Local Area Network (LAN) Settings dialog box.

  5. Select Use a proxy server for your LAN, and then click Advanced.

  6. Define the Exceptions at the bottom of the panel.

    In the Do not use proxy server for addresses beginning with field, use the following format to enter the fully qualified name of each application server:

    server_name.domain_name

    For example, if the server name is sys63 and the domain name is mycompany.com, then you enter:

    sys63.mycompany.com

    If you are connecting to more than one application server, enter the fully qualified name of each server. Use the semicolon (;) to separate your entries.

9.3.2 Allow More Connections

By default, Internet Explorer allows only two connections at a time to the same server. However, RDC Onsite users need more, both when they are working in RDC Onsite and in order to connect to the application initially, when up to 5 connections are created and then all but one released.

To allow additional connections:

  1. Follow instructions from Microsoft at http://support.microsoft.com/kb/282402#fixit4me.

The problem description is about being unable to download only two files at a time, but the fixes described work for this issue as well.

9.3.3 Turn Off Compatibility View in Internet Explorer

RDC Onsite does not support the Compatibility View available on Internet Explorer 11. If the setting is enabled in the browser, when a user tries to access the RDC Onsite, he or she sees the following message: "The current compatibility setting is not supported." There are several places to turn off Compatibility View:

  • In the IE Tools menu, toggle between turning Compatibility View on an off by clicking Compatibility View.

  • The above setting is overridden by those found in the Tools menu under Compatibility View Settings. Uncheck both: Display intranet sites in Compatibility View and Display all websites in Compatibility View

  • The Compatibility View icon:

    Icon is a torn piece of paper.

    appears in the address bar when it is turned on for the current website. Click the icon to turn it off.

9.4 Download Required Applications

This section describes how to download and install the following applications:

  • Java Runtime Environment (JRE)

  • Oracle Clinical PDF Plug-in

  • Adobe Reader

Instructions for setting up downloads from the Oracle Clinical Launch page are included in Section 7.4, "Make the Java Runtime Environment Available for Download" and Section 7.5, "Make the Oracle Clinical PDF Plug-in Available to Users".

9.4.1 Download the Java Runtime Environment

Oracle Clinical and RDC Administration require the Java Runtime Environment (JRE) version 8 (1.8.0.111 or above).

If you have older versions of JRE and do not need them, uninstall these versions before installing the new version. By uninstalling old versions, you avoid receiving the following message when starting an Oracle Health Sciences application:

The Application requires an earlier version of JRE. Do you want to continue?

To download and install the JRE onto a client:

  1. Open a browser and enter the URL to open the Launch page for the Oracle Clinical application. For example:

    https://server.domain:port/opa52/launch.htm

  2. Click Install JRE Plug-in on the Launch page.

  3. Follow the on-screen instructions to download and install the JRE.

    During the installation, you must accept all prompts to accept signed jar files.

    The system downloads the JRE from your Forms Server. When you set up the Forms Server, you installed the latest version of the JRE. See Section 7.4, "Make the Java Runtime Environment Available for Download" for more information.

9.4.2 Download the Oracle Clinical PDF Plug-in

To be able to generate annotated layouts in Oracle Clinical, you must install the PDF plug-in onto the client.

Oracle Clinical has two layout systems supporting data entry:

  • Character-based layouts support Oracle Clinical data entry.

  • Graphic-based layouts support RDC Onsite (HTML) data entry. In addition, graphic-based layouts support annotated CRFs and Patient Data Reports. The PDF Plug-in is required for graphic layouts.

Note:

The PDF plug-in is not required for RDC Onsite data entry.

To download and install the Oracle Clinical PDF plug-in onto the client:

  1. Open your browser and enter the URL to open the Launch page for the Oracle Clinical application. For example:

    https://computer_name.domain:port/opa52/launch.htm

  2. Click Download PDF Plug-in on the Launch page.

  3. Follow the on-screen instructions to download and install the plug-in.

    The system downloads the plug-in from your Forms Server. When you set up the Forms Server, you installed the latest version of the PDF plug-in. See Section 7.5, "Make the Oracle Clinical PDF Plug-in Available to Users" for more information.

9.4.3 Download Adobe Reader

Oracle Clinical and RDC support Adobe Reader 7.x or later, English versions. However, this requirement may change during the life of this document. Check My Oracle Support for the latest requirements.

To download the free Adobe Reader:

  1. Go to the Adobe Corporation Web site:

    https://get.adobe.com/reader/

  2. Follow the on-screen instructions to download the latest version of the Adobe Reader.

9.5 Map Network Drive for Image Browsing (Optional)

If you intend to use this client to design graphic CRFs, you can enable an image browsing feature to simplify inserting graphic images in your layouts. Instead of entering the exact path and file name into the Insert Image field, you can use the standard Windows Browse button.

You must first set up the Forms Server where you store your images. See Section 7.6, "Share the RDC Directory for Image Access" for details.

To enable image browsing, you must permanently map the Forms Server's drive to this client:

  1. Open My Computer.

  2. Open the Tools menu, and then select Map Network Drive.

  3. Enter the drive letter that you want to assign to this connection.

  4. Enter the path of the folder you want to be able to access. Alternatively, you can click Browse to select the folder location.

  5. Click Finish.

9.6 Enable Report Generation from the Command Line (Optional)

In the RDC Onsite application, you can generate Patient Data Reports (PDRs) and Blank Casebook Reports from the Reports page if you have the necessary privileges.

In addition, you can:

  1. Configure your desktop to generate these reports from the MS-DOS command line.

    For information about how to configure the Desktop PDR to generate reports from the command line, see the Oracle Clinical Remote Data Capture Onsite Administrator's Guide. The same guide has information on embedding additional fonts in patient data reports.

Generating reports from the command line can be useful when producing electronic submissions for new drug applications (NDAs). Adding the commands to a batch file lets you generate many Patient Data Reports at once.

9.7 How to Log In

To log in to the Oracle Clinical, RDC Onsite, or the RDC Administration application:

  1. Start Internet Explorer.

  2. Enter the appropriate URL:

    Table 9-1 URLs to Start Oracle Clinical and RDC Applications

    Application URL

    Oracle Clinical

    https://computer_name.domain/opa52/launch.htm

    RDC Onsite

    https://computer_name.domainrdcadfsrnd/faces/Login?

    RDC Administration

    https://computer_name.domain/opa52/rdcadmin.htm

    RDC Administration (in Test Mode)

    https://computer_name.domain/opa52/rdcadmint.htm

    where:

    • computer_name is the network name for the application server

    • domain is the network domain name for your organization

  3. Click Login.

  4. Enter your user name, your password, and the database name.

  5. Click Connect to start the session.

Note:

If the JRE is not present on this client, Oracle Clinical automatically starts to download the JRE when you click Login. Follow the on-screen instructions to download and install the JRE to the default location.