Open a Support Request
Visit the Support Center to browse and create support requests for technical and billing requests, including service limit increases.
Open the Help menu (
) and then click Create a Support request. For more guidance, see Creating a Support Request.
This option is only available to paid accounts.
The first time you open a support request, you're automatically taken through a series of steps to provision your support account. To make changes, or if you run into problems, then see Configuring Your Oracle Support Account.
Note
Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. You must upgrade to a paid account to access Oracle Support. If you need support, post a question to Cloud Customer Connect.
Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. You must upgrade to a paid account to access Oracle Support. If you need support, post a question to Cloud Customer Connect.
If the preceding options didn't resolve your issue and you need to talk to someone, then you can create a support request. In addition to support for technical issues, you can open support requests if you need to:
- Reset the password or unlock the account for the tenancy administrator
- Add or change a tenancy administrator
- Ask a question about billing and payments
- Request a service limit increase
- Request a root cause analysis (RCA)