Configuring Oracle RightNow Cloud Source Request Properties

Enter the Oracle RightNow Cloud source request values for your integration. The values you specify start the integration.

Topics

What You Can Do from the Oracle RightNow Cloud Source Request Page

You can configure the following request value for Oracle RightNow Cloud.

  • Select to receive a business object as a request from the Oracle RightNow application. This selection invokes the integration.
  • Select to receive an event subscription as a request from the Oracle RightNow application. This selection invokes the integration. Event subscriptions are supported only if the Oracle RightNow Application version is equal to or greater than release 15.5 (May 2015). Otherwise, only business objects are supported.

Note:

The Oracle RightNow application has a limit of 20 subscriptions for every available event subscription. For example, you can build a maximum of 20 integrations, with all subscribing to the Customer Created Event integration and 20 integrations subscribing to the Contact Destroy Event integration. If you create a 21st integration for the same event subscription, this may lead to errors during integration activation.

What You See on the Oracle RightNow Cloud Source Request Page

The following table describes the key information on the Oracle RightNow Cloud source Request page.

Element Description

Configure a Request

Select the endpoint configuration option by choosing a business object or event subscription.

  • With Business Objects: Select to display a list of business objects.

  • Event Subscription: Select to display a list of event subscriptions to which to subscribe.

Select a Business Object

(is displayed if With Business Objects is selected)

Select the business object from the Oracle RightNow Cloud application to receive as a request that starts the integration.

Filter by object name

(is displayed if With Business Objects is selected)
Enter the initial letters to filter the display of business objects. You can also select a filter type:

  • All: Displays all objects.

  • Custom: Displays objects you created. These business objects are identified by special icons. The naming convention is a combination of the package name and object name joined by a “.”. For example, if there is a custom object package called CO and an object named PurchaseProduct, the wizard displays the custom object as CO.PurchaseProduct.

  • Standard: Displays business objects delivered as part of the standard Oracle RightNow Cloud application.

Select Event

(is displayed if Event Subscription is selected)

Select the event subscription from the Oracle RightNow Cloud application. This event is received as a request that starts the integration.

Note: Only the Organization and Contact business objects are supported for event subscriptions in this release.

Event Name Filter

(is displayed if Event Subscription is selected)

Enter the initial letters to filter the display of business events.