Overview of WhatsApp
WhatsApp is an additional communication channel to help recruiters interact with external candidates. This feature is available when you opt into Recruiting Booster and enable the Redwood experience.
As a recruiter, hiring manager, or hiring team member, you can compose and send text messages through WhatsApp to a single candidate or multiple candidates in bulk. You can send these messages in the context of a candidate profile, job application, prospect, or talent pool. You can also receive WhatsApp messages from candidates and reply to them.
Enabling WhatsApp
To use this feature, WhatsApp needs to be set up as a communication channel by your administrator. For details, see Workflow to Set Up Two-Way WhatsApp Communications.
In addition, the candidate needs to set WhatsApp as their preferred communication channel through the career site. The recruiter can also set the candidate’s preferences through the Preferences section on the candidate profile page. These combinations of preferred channels are possible:
- SMS
- Email & SMS
- Email & WhatsApp
Between the SMS and WhatsApp phone channel, only one of them can be selected as a preferred communication channel.