Processing Damaged Products
The Repairs window is used to inquire the status of a returned product, split repair lines, link a repair line to a customer product in the installed base, and capture repair diagnosis, charge, and approval information. You can also use this window to create sales orders to ship repaired products, ship replacements, and invoice your customer for repairs.
The Repair Jobs window is used to submit nonstandard repair jobs to Oracle Work in Process.
Flexible Repair Process
Depot repair allows users to define the minimum status (diagnosed, estimated, or estimate approved) of repair lines required to create a nonstandard WIP job. For example, if repairs can be started as soon as the problem is diagnosed, the Service:Minimum Repair Status for Submitting Jobs profile option should be set accordingly, and all repairs that have been diagnosed will be allowed to go into WIP. Alternately, if the estimate for repairs has to be approved by the customer before repairs can begin, then by setting the profile option accordingly, only those repairs that have estimate approval from the customer will be allowed to go into WIP. Repairs that do not have estimate approval from the customer are automatically excluded from being selected to be processed in WIP.
You can optionally override the setting for Service: Minimum Repair Status for Submitting Jobs by checking the Allow Job box in the Repairs window. For example, if the profile option is set to Charges Approved and you want to submit a job for a repair that has the status Charges Entered, check the Allow Job box to allow creation of a WIP job.
See Also
Oracle Service Profile Options
