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While creating sales orders for repairs and returns, you should use an order type that does not have Service Interface as a cycle step. This is to ensure that the installed base does not get updated with incorrect information. For replacements, use an order type that includes Service Interface as a cycle step because replacements are automatically updated in the installed base if a customer product is linked with the repair. Separate Profile options may be set to default order types for Repair and Return and Replacement sales orders.
Oracle Service Profile Options
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