Support Services
You can create warranties and service programs to represent the various support services that you provide to your customers. A warranty that you define for a specific product is applied automatically to that product whenever you sell that product. In contrast, a service program is a support service that you sell to your customer at a particular price; examples include an extended warranty or an agreement to provide telephone support. For each service program or warranty that you create, you can define coverage schedules detailing the hours during the day and days during the week when customers may request that service for their products. For each support service, you can also define the labor, material, and expenses covered by that service. You can control the availability of your services by product, by customer, or a combination of both.
Oracle Service's flexible service renewal procedures help you provide your customers with uninterrupted support. Oracle Service generates sales orders for service renewals and submits these orders to Oracle Receivables for billing. Service transaction records are available for you to view the history of a product's service, including the initial service order and all renewals and terminations of the service.
