Previous	Next		Contents	Index	Navigation	Glossary	Library

• by entering the duration

Order Entry/Shipping does not set either the start date or the end date.

Note: We recommend you use this method of specifying the duration when the service program must be active for a specific length of time, regardless of when the service program actually activates.

• by entering start and end dates

Order Entry/Shipping automatically calculates the duration of the service based on the period you enter on the service order line.

For example, if you enter start and end dates of 01-JAN-98 and 31-DEC-98, respectively, and you specify a period of Month, Oracle Order Entry automatically sets the duration to 12.

Note: We recommend you use this method if you or your customer dictate the specific start and end dates of the service program. Also note that Oracle Service does not adjust the start date to coincide with the shipment of an associated product.

• by entering start date and duration or end date and duration

Order Entry/Shipping automatically calculates the start date or the end date (whichever you omit) from the date, duration, and period you specify.

Note: We recommend you use this method if you or your customer dictate the specific start and/or end dates of the service program. Also note that Oracle Service adjusts the warranty start date to coincide with the shipment of an associated product. The end date does not change.

If Oracle Service adjusts the start date of a service program based on the shipment of an associated product, the actual duration of a service program can be different from what you specify when entering the service order line. You may optionally specify a service starting delay in days when you define a serviceable product. Oracle Service automatically delays the start of the service based on the shipment date. For example, if you specify a service starting delay of ten days and ship a product, the service for the product starts ten days from the shipment date.

You can choose to coterminate service programs that you order so that the program ends at the same time as other service programs for other products associated with the same customer or system. If you set the cotermination attribute of a service order line, Order Entry/Shipping automatically sets the service program's end date to the cotermination date of the system or customer. If none is found, the end date is set such that the duration is one year.