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Oracle® Mail Administrator's Guide
10
g
Release 1 (10.1.1)
Part Number B14491-03
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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Intended Audience
Documentation Accessibility
Related Documents
Conventions
What's New in Oracle Mail
1
Introduction to Oracle Mail Administration
Overview of Oracle Mail
Overview of Oracle Mail Administration
The Oracle Collaboration Suite 10
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WebMail Client
Oracle Enterprise Manager 10
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Application Server Control Console for Collaboration Suite
Oracle Enterprise Manager 10
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Grid Control Console
Oracle Mail Command-Line Utilities
2
Managing Oracle Mail Objects
Managing Oracle Mail Domains
Creating Domains
Modifying Domain Settings
Managing Oracle Mail Users
Adding E-mail Users
Modifying E-mail User Attributes
Setting Default New User Attributes
Removing E-mail Users
Recovering Deleted Messages
Managing Distribution Lists
Setting Default Distribution List Attributes
Distribution List Parameters
Creating a Distribution List
Modifying Distribution List Properties
Modifying Default Distribution List Parameter Values
Deleting a Distribution List
Managing Distribution List Members
Showing All Distribution Lists to Which a User Subscribes
Managing Aliases
Creating a New Alias
Editing Alias Attributes
Deleting Aliases
Managing News Objects
Managing Peer Servers
Adding Peer Servers
Editing Peer Server Properties
Deleting Peer Servers
About Newsgroups
Managing Newsgroups
Adding Private Newsgroups
Editing Private Newsgroup Properties
Deleting Private Newsgroups
Adding Public Newsgroups
Editing Public Newsgroup Properties
Deleting Public Newsgroups
3
Oracle Mail Servers
Oracle Collaboration Suite Database
Modifying Oracle Collaboration Suite Database Connection Parameters
Managing Oracle Mail Servers and Instances
Log Files
Enabling and Disabling Servers
Starting, Stopping, Restarting, or Refreshing All Server Instances
Creating a Server Instance
Deleting a Server Instance
Modifying Server Instance Default Parameter Settings
Modifying Parameter Settings for a Specific Server Instance
Protocol Servers
IMAP and POP Servers
IMAP and POP Server Architecture
IMAP and POP Session Data Flow
Oracle WebMail Client Session Data Flow
IMAP and POP Server Instance Parameters
Managing IMAP and POP Servers
SMTP Server
Various SMTP Configurations
SMTP Message Flow
SMTP Inbound Server Architecture
SMTP Outbound Server Architecture
SMTP Address Rewriting Rules
SMTP Server Parameters
Managing SMTP Servers
SMTP Routing Control
Housekeeper Server
Configuring Housekeeper Tasks
Process Control Message Cleanup
Oracle Text
Tertiary Storage
Housekeeper Server Parameters
Managing Housekeeper
List Server
List Server Mail Interface
Archiving Distribution List Posts
External Distribution Lists
Distribution List Digests
Distribution List Bounce Processing
Multiple Language Responses
Mail Merge
List Server Parameters
Managing List Servers
NNTP Server
About News Servers
Controlling News Storage
Article Caching for Performance
NNTP Processes
NNTP Inbound
NNTP Outbound
NNTP Server Parameters
Managing NNTP Servers
4
Oracle Collaboration Suite 10
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WebMail Client
Oracle WebMail Client Overview
Oracle WebMail Tool Kit Default Settings
Oracle WebMail Client Properties
Oracle WebMail oc4j.properties File Properties
Configuring SSL Between Oracle WebMail and Oracle Internet Directory
Oracle WebMail Client Log Files Location
Oracle Mail Portlet API
5
Directory Cache
About Directory Cache
Directory Cache Search Behavior
Directory Cache Default Behavior
Location of Directory Cache Logs
Enabling Directory Cache
6
Oracle Mail Security
Oracle Mail Security Overview
E-mail System Component Security
Information Storage Database
Oracle Collaboration Suite Applications Tier
Identity Management Infrastructure
Mail Clients
Network Security
Firewalls
Non-Technical Considerations
SSL and TLS
Anti-Spam
Third-Party Anti-Spam Filters
Routing Control for SMTP
Routing Control for NNTP
Wildcards
Routing Control Parameters for NNTP and SMTP
Symantec AntiVirus Scan Engine
Editing SAVSE Filters
Applying SAVSE Filters
Virus Scrubber
Configuring the Virus Scrubber With the Oracle Enterprise Manager 10
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Application Server Control Console for Collaboration Suite
Virus Scanning and Removal Using PL/SQL Scripts
Usage Examples
7
Monitoring Oracle Mail
Monitoring Oracle Mail Using Oracle Enterprise Manager 10
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Grid Control Console
Overview of Oracle Mail Target Types
Identifying Oracle Mail Hosts and Databases
About Oracle Mail Service Targets
Creating Oracle Mail Service Targets
Creating an Oracle WebMail Web Application Target
Creating the Oracle Mail Oracle Collaboration Suite Database Target
Creating the Oracle Internet Directory Client Target
Creating the E-mail Group Target
Purging Monitoring Data from the Oracle Collaboration Suite Database
Using oesmon and oeschart
Using oesmon
Using oeschart
Setting the Statistics Collection Interval
Cleaning Up Mail Statistics
Mail Statistics Schema
Creating Graphs
Displaying Graphs in Oracle Enterprise Manager
8
Oracle Mail Policies
Overview of Oracle Mail Policies
Managing Oracle Mail Filters
Creating a Filter
Editing Filters
Reordering Filters
Applying Filters
Editing Applied Filters
Oracle Mail Routing Control
Configuring Routing Control for Incoming Mail
Configuring General Routing Control Settings for Incoming Mail
Configuring Reject Routing Control Settings for Incoming Mail
Configuring Trust Routing Control Settings for Incoming Mail
Configuring Advanced Routing Control Settings for Incoming Mail
Saving and Copying Routing Control Settings for Incoming Mail
Configuring Routing Control for Outgoing Mail
Configuring Routing Control for Incoming News
Configuring General Routing Control Settings for Incoming News
Configuring Reject Routing Control Settings for Incoming News
Configuring Trust Routing Control Settings for Incoming News
Saving and Copying Routing Control Settings for Incoming News
Oracle Mail Archive Policies
Creating an Archive Policy
Editing an Archive Policy
Associating Users With an Archive Policy
Enabling Message Archiving
Message Recall
9
Oracle Mail Server-Side Rules
What Is a Server-Side Rule?
Managing Server-Side Rules
Creating Server-Side Rules
Displaying Existing Server-Side Rules with oesrl
Creating Server-Side Rules with oesrl
Editing Server-Side Rules
Deleting Server-Side Rules
Creating Server-Side Rules Using an E-mail Client
How Server-Side Rules Are Stored
The Order In Which Server-Side Rules Are Executed
Server-Side Rule Examples
10
Backing Up and Recovering Oracle Mail
Overview of Oracle Mail Backup and Recovery
Backing Up and Recovering the Oracle Collaboration Suite Database
Backing Up and Restoring User Data with oesbkp
Recovering Messages with LogMiner
Recovering Messages with Oracle Flashback Query
Using Oracle Flashback Query to Recover Messages
MAIL_RECOVERY_FQ Package
A
Troubleshooting Oracle Mail
Becoming Aware of a Problem
End-User Issues
Problems with Mail Clients
User unable to log in to account
High login time experienced
It takes a long time to download a mail message
Unable to read a particular message
During peak periods, valid users receive
Invalid Username and Password
error
Cannot send mail
Server says password is incorrect but password has not changed
It takes a long time to open the Inbox
Oracle WebMail client issues
Problems with Mail Delivery
User says mail delivery to Internet addresses does not occur
User did not receive a mail message that was certainly sent
User does not receive mail for 4-5 minutes but there is little database load
User receives most messages quickly, but some are delayed for hours or days
Users say they received mail from a distribution list, while others say they have not
Message is caught in a mail loop
Messages are being rejected
Message delivery is slow
Problems with a Single Message
Read e-mail time is slow
Misconfigured rules causes mishandling of messages
Oracle Mail Application Problems
Problems with Mail Protocols
Complete failure of protocol servers
Too many IMAP/POP database connections
Too many SMTP Inbound client connect rejections
Connect time to SMTP server is long
Problems with the Mail Queues
Queues are building up and not emptying
Length of local queue
Length of relay queue
Length of submit queue
Problems with the Housekeeper Process
Housekeeper cannot keep up with cleaning up old mail
Length of collect queue is growing
Length of pruning queue
Problems with Oracle Collaboration Suite Database
Oracle Collaboration Suite Database Connectivity Problems
Network unavailable causing massive problems
Oracle Collaboration Suite Database Performance Problems
SQL*Net service is unavailable
Oracle Collaboration Suite Database is slow
Archive log file directory partition is full
Oracle Mail storage tablespaces are full due to lack of extents
Debugging Oracle Mail
B
Oracle Mail Error Messages
Overview of Oracle Mail Error Messages
IMAP and POP Error Messages
SMTP Error Messages
Housekeeper Error Messages
List Server Error Messages
NNTP Error Messages
Virus Scrubber Error Messages
Oracle WebMail Error Messages
C
Shared Folders
Overview of Shared Folders
Understanding Access Control Lists for Shared Folders
Managing Public Folders
Creating Public Folders
D
Oracle Mail Command-Line Reference
oesdl
oesng
Creating a Simple Public Newsgroup
Creating a Public Moderated Newsgroup
Creating a Public Newsgroup
Deleting a Public Newsgroup
oespr
Creating a Simple Peer
Creating a Peer Using Articles from Specific Newgroups
Deleting a Peer
oesucr
Creating Oracle Mail Users
Creating Oracle Mail Users at the Command Line
Deleting Oracle Mail Users
Clearing Data from the Oracle Collaboration Suite Database
Listing Deleted Users Whose Data Has Not Been Cleared
Changing an Oracle Mail User's E-mail Address
oesctl and opmnctl
Listing Oracle Mail Servers
Creating a New Oracle Mail Server Instance
Deleting an Instance from an Oracle Mail Server
Listing Oracle Mail Server Instances
Enabling an Oracle Mail Server
Disabling an Oracle Mail Server
Synchronizing Oracle Mail Server Configuration in Oracle Internet Directory to opmn.xml
Starting All Instances of an Oracle Mail Server
Starting a Single Instance of an Oracle Mail Server
Restarting One or All Instances of an Oracle Mail Server
Refreshing One or All Instances of an Oracle Mail Server
Stopping All Instances of an Oracle Mail Server
Stopping a Single Instance of an Oracle Mail Server
Dynamically Starting and Stopping Housekeeper Tasks
Showing Status for All Instances of an Oracle Mail Server
oesrl
Deleting Server-Side Rules
Blocking Messages Containing Suspicious Attachments
Rejecting Messages Based on Text Strings
Capturing Outbound Messages Regardless of Domain
Copying Outgoing Messages to a Specific Account
Discarding All Messages from One Sender
Copying Messages Into a Folder
Rejecting Messages with Too Many Recipients
oesmon
oeschart
oesbkp
oeschk
Users
Distribution Lists
Aliases
Foreign Users
Processes
Newsgroups
News Peers
Shared Folders
Server-Side Rules
Policies and Filters
Private Address Books
oesutil
esd_logscan.pl
esd_check_quota_usage.pl
esd_queue_examine.sql
esd_find_message.sql
esd_show_message.sql
esd_copy_messages.sql
esd_mail_queue.sql
esd_list_user_folders.sql
esd_list_folder_messages.sql
esd_list_unopened_inbox.sql
esd_show_sessions.sql
esd_show_session_usage.sql
utllockt.sql
E
Oracle Mail Supported RFCs
F
Oracle Mail Server Parameters and Log Files
Oracle Mail Server Parameter Definitions
Oracle Mail Housekeeper
Oracle Mail Housekeeper Instance Setting Parameters
Oracle Mail Housekeeper Debug Parameters
Oracle Mail IMAP Server
Oracle Mail IMAP Server Instance Setting Parameters
Oracle Mail IMAP Server Debug Parameters
Oracle Mail IMAP Oracle Collaboration Suite Database Connection Parameters
Oracle Mail NNTP Inbound Server
Oracle Mail NNTP Inbound Server Instance Setting Parameters
Oracle Mail NNTP Inbound Server Debug Parameters
Oracle Mail NNTP Inbound Oracle Collaboration Suite Database Connection Parameters
Oracle Mail NNTP Outbound Server
Oracle Mail NNTP Outbound Server Instance Setting Parameters
Oracle Mail NNTP Outbound Server Debug Parameters
Oracle Mail NNTP Outbound Oracle Collaboration Suite Database Connection Parameters
Oracle Mail POP Server
Oracle Mail POP Server Instance Setting Parameters
Oracle Mail POP Server Debug Parameters
Oracle Mail POP Server Oracle Collaboration Suite Database Connection Parameters
Oracle Mail Virus Scrubber
Oracle Mail Virus Scrubber Instance Settings
Oracle Mail Virus Scrubber Debug Parameters
Oracle Mail Virus Scrubber Oracle Collaboration Suite Database Connection Parameters
Oracle Mail List Server
Oracle Mail List Server Target Level Settings
Oracle Mail List Server Instance Debug Parameters
Oracle Mail List Server Oracle Collaboration Suite Database Connection Parameters
Oracle Mail SMTP Inbound Server
Oracle Mail SMTP-Inbound Instance Settings
Oracle Mail SMTP-Inbound Instance Debug Parameters
Oracle Mail SMTP-Inbound Oracle Collaboration Suite Database Connection Parameters
Oracle Mail SMTP Outbound Server
Oracle Mail SMTP Outbound Instance Settings
Oracle Mail SMTP Outbound Instance Debug Parameters
Oracle Mail SMTP Outbound Oracle Collaboration Suite Database Connection Parameters
G
Alias and Distribution List Lookup
Enabling Alias Lookup From Standard Clients
Enabling Distribution List Lookup From Standard Clients
Distribution List Synchronization Utility
Synchronizing One or Multiple Distribution Lists
Synchronizing All Distribution Lists from a Private E-mail Namespace
H
Oracle Mail Server Metrics
Metrics Common to All Oracle Mail Servers
POP Server Metrics
IMAP Server Metrics
SMTP Inbound Server Metrics
SMTP Outbound Server Metrics
Housekeeper Server Metrics
List Server Metrics
NNTP Inbound Server Metrics
NNTP Outbound Server Metrics
Virus Scrubber Server Metrics
I
Plugin for Oracle Mail User Provisioning Customizations
Glossary
Index