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Depending on how an assignment object is configured, the object can be assigned as either single owner or multiple owner. Dynamic candidates are also assigned as single owner or multiple owner, as shown in Figure 26.
Figure 26 shows the following relationships:
The main difference between single- versus multiple-owner is that in single-owner situations, Assignment Manager can assign only one candidate, whereas in multiple-owner situations, Assignment Manager can assign many candidates. For information about which assignment objects are restricted to a single assignee and those objects that are capable of incorporating a team of assignees, see Table 5.
Using Siebel Tools, you configure dynamic candidates by modifying Dynamic Candidate object properties. For more information about configuring dynamic candidates, see Process of Defining Dynamic Candidates.
In the UI, you define team-based criteria for assignment rules that have dynamic candidates as you would any other criteria, that is, you apply a comparison method and define the criteria values. Only the Compare to Person or the Compare to Organization comparison methods are supported for team-based criteria.
A large corporation has just identified a new opportunity for an existing account. The senior VP wants to make sure that only members of a specific sales team are assigned to this opportunity. The sales team for this account opportunity has the following positions:
|Siebel Assignment Manager Administration Guide|